Updated November 9, 2026
This notice supplements our Privacy and Security policy for the Lux Building Supply Community and its account-based text-submission form. Operator: Lux Building Supply, Corp., 2746 Vail Ave., Commerce, CA 90040. Contact: Info@luxbuildingsupply.com; (323) 530-0600.
Accounts and submissions
Shopify handles customer account creation and sign-in. The custom submission service verifies the customer identifier Shopify sends with a signed storefront request. It does not request access to customer records, orders or payment details. You provide a public display name, category, title and post text. The service saves accepted content as an unpublished Shopify blog article for administrator review. Traditional private questions and blog comments use Shopify’s forms. Photo uploads are not provided.
What becomes public
Approved content and your display name may become publicly visible, searchable and copied by others. Pending post drafts are not displayed on the public blog. Your account email is not intentionally displayed by the posting service. Do not include private addresses, order numbers, financial information or other unnecessary personal information in a contribution. Information you place in text may become public if the text is approved.
Operation and moderation
We use submissions to answer questions, operate discussions, administer the review queue, enforce community rules, prevent abuse and comply with law. Shopify stores the blog content. The custom submission service is hosted through OpenAI Sites using Cloudflare infrastructure. Authorized staff and service providers process information as needed to operate and secure those services. Infrastructure may process network and device information in operational logs. Basic text filtering and posting limits are used; no AI photo-screening service is used.
Submission records and retention
The submission service retains a keyed, pseudonymous customer identifier, one-use form ticket, timestamps, review-queue delivery state, article identifier and the accepted terms version. It does not keep a separate copy of your post text or email in that ledger. Ledger records older than 90 days are removed during routine submission-form activity. Blog drafts, published content and Shopify form messages remain in Shopify according to account administration, moderation and legal needs until removed. Limited operational logs, backups and legally preserved records may have separate retention periods under the applicable service arrangements.
Requests and choices
Contact Info@luxbuildingsupply.com to request access, correction, account assistance or removal of a contribution. We may need to verify your request and apply lawful exceptions. Additional privacy rights depend on residence and applicable law; use the main Privacy and Security policy and its privacy-choice controls for those requests. Community participation is not consent to unrelated marketing. Deletion cannot guarantee removal from screenshots, search-engine caches or copies held by independent third parties.
U.S. privacy requests and appeals
Depending on your residence and whether the applicable law covers the processing, you may have rights to access and obtain a copy of personal information, correct inaccuracies, request deletion, opt out of sale, sharing, targeted advertising or certain profiling, limit certain sensitive-information uses, use an authorized agent, and exercise rights without unlawful discrimination. You do not need a Community account to make a privacy request. Email Info@luxbuildingsupply.com or call (844) 999-2626. We may verify identity where appropriate and will explain applicable deadlines, extensions and lawful exceptions. To appeal where available, reply to our response or send a request marked “Privacy Appeal”; we will explain the review result and any available regulator complaint route. Contract terms do not override nonwaivable privacy rights. Use Your Privacy Choices for Shopify-managed browser opt-outs; creating an account or submitting a post is not consent to unrelated advertising.
Safety and age
Protect your account and sign-in codes. No service can guarantee absolute security. Contributors must be at least 18. If you believe a child has submitted personal information or that a contribution exposes private information, contact us so we can review it.