Updated November 12, 2026 · Community Terms version community-submissions-v2
These Community Terms apply to the Lux Building Supply Community blog, customer questions submitted for review and comments on published articles.
1. Operator and agreement
The Community is operated by Lux Building Supply, Corp. These terms describe permitted participation and how contributions are handled. These Community Terms control over conflicting general website terms for Community contributions, moderation and content permissions. Product purchases remain subject to the applicable purchase terms. Our Privacy and Security policy explains general website data practices. The Community Privacy Notice also explains account and guest submissions. Any contractual restriction in these terms applies only to the extent there has been legally sufficient notice and agreement; browsing alone does not create additional contractual obligations.
2. Accounts and eligibility
You must be at least 18 years old to contribute. No purchase is required. You may continue as a guest without an account or email address, or sign in to your Shopify customer account to use the Create a post form. Shopify handles optional account creation and sign-in. Use a public display name you are comfortable sharing and do not impersonate anyone. A customer account is not required for the alternative private question form or native blog comments. You may attach one JPG or PNG project photo up to 4 MB. A short photo description is required. Guest display names are marked as guest contributions; they are not verified identities.
3. Your contributions
Account holders and guests may submit a post through the Create a post form. Accepted submissions are automatically saved as unpublished Shopify blog articles and remain hidden until an administrator reviews and publishes them. Choose a relevant category and accept these terms before submitting. The alternative private question form sends a question to our team for review. Submission does not guarantee publication or a particular response time. We may edit for clarity, relevance and privacy. Comments on published articles also require administrator approval. Share only text and images you own or have permission to use, and obtain any necessary permission from identifiable people shown. Do not include addresses, order numbers, payment details, passwords, confidential documents or others’ personal information. Optional photos are stored privately for administrator review and become public only after approval. Do not upload private documents, payment details, home addresses, identifying information about children, or images that violate these rules. Approval of a post includes approval to publish its attached photo. Automated file checks verify supported formats and limits; people review photo content. No automated image-content screening is promised.
4. Content ownership and limited permission
You retain ownership of your contributions. To the extent you authorize publication through a properly disclosed submission process, you permit us and service providers acting for us to host, format, edit for clarity and privacy, reproduce and display the contribution solely in operating and moderating the Community. This permission is nonexclusive and does not transfer ownership of your work or authorize unrelated advertising use. We will seek separate permission for unrelated marketing uses. Removal requests may be sent to Info@luxbuildingsupply.com; copies may remain where reasonably necessary for backups, legal preservation and compliance or with independent third parties.
5. Conduct and honest opinions
Keep questions and comments relevant to products and home-improvement projects. No unlawful material, threats, targeted harassment, hate speech, sexual or exploitative material, graphic violence, malware, spam, scams, impersonation, infringement or unauthorized private information. Disclose relevant commercial relationships or incentives. Honest reviews and good-faith criticism are welcome. We do not prohibit lawful negative reviews, impose a penalty for them or claim ownership of customers’ reviews. Moderation criteria apply without regard to whether a contribution is favorable to us.
6. Administrator review and moderation
Questions, submitted posts and comments are reviewed by an administrator. Basic automated filters may reject inappropriate language, links or excessive submissions before they reach the queue; these filters are not comprehensive and do not replace human review. We may withhold, remove, redact private information from, or close discussion on contributions for rule violations, security, legal compliance or relevance. We may decline further contributions from people engaging in serious or repeated abuse. We do not promise that all harmful material will be detected. This blog does not provide AI photo screening or a social-network account-banning system. Community restrictions do not by themselves cancel orders or remove consumer rights. Approval is a publication decision, not verification of accuracy or endorsement.
7. Reports and appeals
To report content or request review of a moderation decision, email Info@luxbuildingsupply.com with the article URL, reason and relevant supporting details. Do not send unnecessary sensitive information. We may consider context and restore content or revise a decision. This process does not replace applicable statutory rights. Copyright complaints should identify the protected work, disputed material and location, your contact details and authority, and the basis for the complaint. We will review appropriate complaints; this notice does not claim registration of a DMCA agent or guaranteed safe-harbor eligibility. For emergencies or immediate threats, contact appropriate emergency services.
8. Advice, safety and independent users
Community contributions are general information and personal opinions, not individualized engineering, architectural, legal or professional advice. Other commenters are independent users, not our agents or approved contractors. Publication or moderation approval does not certify accuracy or endorse a product, installer or method. Follow manufacturer instructions, applicable building codes and permit requirements, and consult qualified licensed professionals before carrying out work. Do not rely on a discussion to determine structural, fire, electrical or other safety requirements. Staff responses do not modify written product warranties or contractual specifications unless expressly agreed in an authorized writing.
9. Availability and warranties
To the extent permitted by law, the Community is offered as available, without warranties concerning uninterrupted access, completeness, user content or suitability for a particular project. We may change features or discontinue the Community. Nothing here excludes an express product warranty or a nonwaivable statutory warranty.
10. Liability and responsibility
To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential damages arising from use of the Community. Our aggregate liability for claims arising solely from the free Community service will not exceed US $100, except where such a limit is unlawful. These exclusions and limits do not apply to fraud, willful misconduct, gross negligence, personal injury where liability cannot lawfully be limited, or any other nonwaivable liability. They do not limit remedies concerning purchased products under applicable law. To the extent permitted by law, you agree to reimburse reasonable losses arising from third-party claims caused by your knowing infringement or unlawful content, subject to prompt notice and a reasonable opportunity to participate in the defense; this does not impose liability for honest lawful reviews or our own wrongdoing.
11. Law, disputes and consumer rights
California law governs, except where applicable law requires otherwise. Subject to mandatory consumer protections and jurisdiction rules, disputes may be brought in the state or federal courts having jurisdiction in Los Angeles County, California. No arbitration agreement or class-action waiver is created by these Community Terms. You may contact us to seek an informal resolution without giving up any right to bring a claim. Nothing restricts lawful complaints to regulators or nonwaivable consumer rights.
12. Changes, severability and contact
We may update these terms and provide notice of material changes as appropriate. Material new contractual obligations require fresh agreement where required by law and will not be applied retroactively to existing disputes. If a provision is unenforceable, the remaining provisions continue to the extent permitted by law. Contact: Lux Building Supply, Corp., 2746 Vail Ave., Commerce, CA 90040; Info@luxbuildingsupply.com; (323) 530-0600.